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Privacy Policy

Latest Update: 02/04/2024

Welcome to DreamMates!

Sparknet Limited (hereinafter referred to as "we", "our", and/or "us") operates the DreamMates mobile and web applications, including (hereinafter referred to as the "Website"), as well as other related services (collectively referred to as "Services").

We are committed to protecting your privacy. This privacy policy describes how we collect, store, use, and share information through our Services.

We care about the protection and confidentiality of your information. When you use this application, you may provide information during conversations with the DreamMates AI companion. We only process this information as described in this privacy policy, such as allowing you to have personalized and secure conversations and interactions with the AI companion, and enabling your AI companion to learn from your interactions to improve conversations. We may also use information about your visits to our website to promote our services, but we will never use the content of your DreamMates conversations for marketing or advertising purposes.

Any terms used but not defined in this policy have the meanings given to them in our Terms of Service. If you have any questions, please contact us at support@dreammates.ai.

1. Information We Collect

1.1. Information You Provide

By using our services, you may provide us with the following information:

a. Account Information

This includes your name, email address. If you choose to log in using other services (e.g., Google or Apple), we will receive information about the service you used to log in, as well as details based on the account settings you've chosen in Google and Apple, including your name, email address and unique online identifier (Advertising ID, IDFA), IP Address.

b. Profile Information

When you use application, we will ask you to provide your date of birth and pronouns.

c. Messages and Content

This includes messages you send and receive through the application, such as voice and text messages.

d. Interests and Preferences

You can select conversation preferences, like topics you wish to discuss, and communication preferences, such as the times you prefer to use the application. Over time, based on your use of the service, we'll also learn about your interests and preferences to personalize your conversations and features of the service.

e. Payment, Transactions, and Rewards

When you make purchases through the service, our third-party payment processor will collect your payment information. We retain records of your purchases, the features you choose, and the rewards you earn and use.

1.2. Information We Collect Automatically

We automatically log the following details about you, your computer or mobile device, your network, and your interactions with our services and communications:

a. Device and Network Data

This includes the operating system of your computer or mobile device, its manufacturer and model, browser type, IP address, device and cookie identifiers, language settings, mobile device carrier, and general location information like city, state, or geographical region.

b. Usage Data

This includes information about how you use the service, such as your interactions with the service, links and buttons you click on, and pages you visit.

Our advertising partners may also use similar technologies to collect limited information about your device and interactions with the service, such as the links you click on, pages you visit, IP address, advertising ID, and browser type. However, they will never access any conversations with your chat companion or any photos or other content you submit via the app.

We and our service providers use cookies, scripts, or similar technologies to manage the service and collect information about you and your use of the service. These technologies help us recognize you, customize or personalize your experience, offer other products or services to you, and analyze our service's usage to make it more useful for you. These technologies may also allow us to collect demographic data and provide this information to our service providers to assist in delivering their services. Most internet browsers let you delete or manage cookie features and adjust your privacy and security preferences. Please note that disabling our cookies might mean you won't be able to fully benefit from our services.

2. How We Use Your Information

2.1. General Principles Regarding the Processing of Personal Data

Under this privacy policy, personal data is processed by Sparknet Limited. as a data controller in accordance with the following fundamental principles: (i) in compliance with the law and with integrity, (ii) accurately and updated when necessary, (iii) processed only for specific, clear, and lawful purposes, (iv) limited to processing aims and with data minimization, and (v) stored for the duration required by relevant regulations or as necessary for processing purposes.

2.2. Use of Your Information

We use your information for the following purposes:

a. To Operate and Manage Services

(i) Legal Basis: Contractual Necessity

(ii) Why and How We Use Your Information: Provide and maintain the content and functionality of the service. Fulfill obligations arising from any contracts with you. Create your account and profile. Facilitate payments and transactions, including the purchase of premium features, and manage your rewards. Respond to your inquiries, comments, feedback, or questions and resolve issues. Manage relations with you, including sending administrative information related to our services.

(iii) Information Categories: Account information, profile information, messages and content, interests and preferences, payment, transactions and rewards, device and network data, usage data.

b. To Provide Core Features of the Application

(i) Legal Basis: Contractual Necessity

(ii) Why and How We Use Your Information: Offer a personalized AI companion and allow you to personalize your profile, interests, and AI companion. Enable personalized and secure conversations and interactions with your AI companion, and let your AI companion learn from your interactions to improve your dialogues. Synchronize your DreamMates history across devices you use for the service.

(iii) Information Categories: Account information, profile information, messages and content, interests and preferences, payment, transactions and rewards, device and network data, usage data.

c. To Monitor and Secure the Service

(i) Legal Basis: Legitimate Interest

(ii) Why and How We Use Your Information: Prevent fraud, criminal activity, and misuse of our service, and ensure the security of our IT systems, infrastructure, and network (including testing, system maintenance, support, and data hosting).

(iii) Information Categories: Account information, profile information, messages and content, interests and preferences, payment, transactions and rewards, device and network data, usage data.

d. To Analyze Service Use Trends

(i) Legal Basis: Legitimate Interest

(ii) Why and How We Use Your Information: Aggregate, anonymize, and de-identify personal information. Analyze usage and efficacy of our service. Improve and add features to our service. Formulate our business and marketing strategies.

(iii) Information Categories: Account information, profile information, messages and content, interests and preferences, payment, transactions and rewards, device and network data, usage data.

e. For Marketing and Promotion of Services

(i) Legal Basis: Legitimate Interest. Consent where required by law.

(ii) Why and How We Use Your Information: Send you emails about information we believe might interest you, such as details about our services, features, and surveys. Display and target online advertisements regarding our service.

(iii) Information Categories: Account information, device and network data, usage data.

f. To Uphold Our Agreements, Comply with Legal Obligations, and Defend Against Legal Claims and Disputes

(i) Legal Basis: Legitimate Interest. Consent where required by law.

(ii) Why and How We Use Your Information: Implement and comply with our terms and policies. Protect our and others' rights, privacy, safety, or property. Ensure the integrity of our services. Verify the age of registered users. Defend against legal claims and disputes. Recover owed amounts. Document transactions and comply with legal procedures.

(iii) Information Categories: Account information, profile information, messages and content, interests and preferences, payment, transactions and rewards, device and network data, usage data.

3. How We Share Information

3.1. Service Providers

We share your information with companies and individuals that provide services on our behalf or help us operate our services or business (for example, hosting, IT, customer support, email delivery, and website analytics services). We also share information with companies that provide marketing services on our behalf, but we do not share the content of your companion conversations for marketing or advertising purposes. For instance, we might share your email address with marketing service providers to send you marketing emails on our behalf and help us identify other individuals who might be interested in our services. We require these marketing service providers to agree not to use your email address for any other purpose.

3.2. Professional Advisers

We may share aggregated information with professional advisers, such as lawyers, auditors, bankers, and insurance companies, when it's necessary for the professional services they provide to us.

3.3. Advertising Partners

We share information about visits to our website with advertising companies, such as links you clicked on, pages you visited, IP address, advertising ID, and browser type, for interest-based advertising and other marketing purposes. Sharing this information enables us and our advertising partners to target advertisements to you and others. We will never share your conversations with DreamMates or any photos or other content you provide in the application with advertising partners, nor will we use this kind of information for marketing or advertising purposes.

3.4. Authorities and Other Parties

We might share information with law enforcement and governmental authorities because we genuinely believe it's necessary or appropriate for compliance and protection purposes, as described in Section 2.

3.5. Business Transfers

If we participate in a strategic transaction, restructuring, bankruptcy, acquisition, or transition the service to another provider (collectively referred to as “Transactions”), your personal information and other information might be shared during the due diligence related to the transaction with the parties involved and others assisting with the transaction, and it could be transferred along with other assets to successors or affiliates.

4. How We Protect Your Information

We employ various industry-standard security technologies and procedures to help protect your data from unauthorized access, use, or disclosure. Your account is protected by a password to ensure your privacy and security. It's essential to prevent unauthorized access to your account and personal information by selecting and safeguarding your password appropriately and signing out after accessing your account to limit access to your computer or device and browser. All data in transit is encrypted. All stored data is kept on secure servers. Access to stored data is safeguarded by multiple layers of security controls, including firewalls, role-based access controls, and passwords. Despite our commercially reasonable efforts to protect data, no technology, data transmission, or system can guarantee 100% security. In the event of security breaches that result in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to data, we will notify you promptly.

5. Where We Store Your Information

Our services operate out of the United States of America. If you are located in another jurisdiction, be aware that the information you provide to us might be transferred to, stored, and processed in the USA. The privacy laws in this jurisdiction might not be as comprehensive as in the country where you reside or of which you are a citizen.

6. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether those purposes can be achieved through other means, and applicable legal requirements.

7. Your Rights and Choices

7.1. Opting Out of Marketing Communications

You can opt out of marketing-related emails and other communications by following the opt-out or unsubscribe instructions provided in communications from us or by contacting us through the "Contact Us" section below. You may still receive service-related and other non-marketing emails.

7.2. Opt Out of Selling Personal Information and Sharing for Targeted Advertising

We share information with third-party advertising partners and allow them to use cookies and other tracking technologies to collect information about your visits to our website for displaying targeted ads online, as described in the “How We Share Your Information” section above. Our disclosure of information to these partners may be viewed as a “sale” or “sharing” of personal data or “targeted advertising” under applicable laws. You can opt out of these disclosures and limit our use of tracking technologies, as detailed in our Cookie Policy or by clicking the “Your Privacy Choices” link in our website footer.

7.3. Personal Information Requests

We also provide you with choices about how we handle personal information under our control. Depending on where you're located and the nature of your interaction with our services, you may request the following concerning your personal data:

a. Information about how we collect and use personal data. This is already provided in this privacy policy, and you can access it without requesting.

b. A copy of the personal data we hold about you. Where applicable, we'll provide this in a portable, machine-readable, user-friendly format.

c. Correction of inaccurate or outdated personal data.

d. Deletion of personal data we no longer need for the provision of services or other lawful purposes. You can delete your account from your account settings.

e. Withdrawal of consent if we collect and process your personal data based on your consent. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

f. Other rights, such as objecting and requesting we limit our use of personal data.

To make a request, contact us, as detailed in the “Contact Us” section below. We may ask you for specific information to help us confirm your identity. Depending on where you live, you may be entitled to appoint an authorized agent to make requests on your behalf. We will ask the authorized agent to confirm their identity and authorization according to applicable laws. You have the right to exercise the above rights without being discriminated against.

In some situations, your choices may be limited. For instance, fulfilling your request may harm another person's rights, we can't provide the services you requested, or we can't comply with our legal obligations and exercise our legal rights. If you're unsatisfied with how we handle your request, you can submit a complaint by contacting us, as detailed in the “Contact Us” section below. Depending on where you're located, for example, if you reside in the European Economic Area or the UK, you may have the right to complain to the data protection regulator in your country or jurisdiction, or where an infringement has occurred.

8. Use by Minors

This service isn't intended for individuals under the age of 18. If we discover that a minor under 18 is using the application, we will immediately block access and delete their account. If you believe a minor under 18 has provided us with personal information through the service, please contact us, and we'll strive to delete that information from our database.

9. Changes to the Privacy Policy

The services and our business might evolve over time. Therefore, we might need to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time without prior notice. We encourage you to review this page periodically for the latest information on our privacy practices. The last update date of this privacy policy is as mentioned above.

10. Contact Us

You can reach out to us by sending an email to support@dreammates.ai.